DigitalOcean billing cycles are monthly. Your account balance accrues over the course of the calendar month based on your resource usage. Your balance is due on the first day of each month.
There are two ways to pay for your resource usage:
At any time during the month, you can manually make a payment using any valid payment method. This lets you pay for your month-to-date resource usage before it’s due, pay an overdue balance, or make a pre-payment. Pre-payments let you pay ahead of time for future resource usage. When your account balance is due, we apply pre-payments before we charge any credit or debit cards.
When your balance is due, we automatically charge the primary payment method on your account for any balance remaining after pre-payments.
We currently accept payment using credit cards (Visa, MasterCard, American Express, Discover, UnionPay, Diners Club, and JCB), debit cards, and third-party providers including PayPal and Google Pay.
You can make a manual payment on the Billing page. Your current account balance is listed at the top of the page, next to a payment button. The text of the button varies if the account balance is overdue or if you’re making an early payment.
Click the payment button to go to the Make a payment page. In the Payment Amount section, you can select from any past due balance, estimated costs for the current billing period, or a custom amount.
After you enter the amount you want to pay, you can make the payment in two ways:
Saved Payment Methods. You can choose from any payment method already saved to the account. You can also add a new payment method with the Add card option in the dropdown menu.
To use this option, select or add a card, then click Submit Payment to pay.
Pay with a 3rd-Party Provider. You can submit a one-time payment with a third-party provider, like PayPal, Google Pay, or Apple Pay. To use this option, click the third-party provider you want to use. You will be rerouted to that provider to complete the transaction.
When using PayPal, your account balance will update after your payment is processed, which often takes several hours due to PayPal’s processing. PayPal also sometimes holds payments for up to 72 hours, meaning PayPal has received your money but hasn’t sent it to us yet, but the payment will still apply once PayPal releases it.
We do not offer refunds. If there are extenuating circumstances, contact support.
If there is an outstanding balance on the account, your updated card will be charged within 24 hours. Otherwise, your card is charged at the end of the monthly billing cycle.
There are many reasons why a card may be declined, but banks typically don’t pass this information along to DigitalOcean. It is also not unusual for a card to work in some situations and not others. We recommend that you contact your bank. They should be able to tell you more about the declined payment and root cause.