To improve collaboration on our platform, starting on 30 November 2021, a percentage of new signups on DigitalOcean will begin with a team account. On 27 Jan 2022, we began converting existing personal accounts to team accounts.
During this transition, converted users will be temporarily unable to transfer snapshots directly to other users by email address. As a workaround, these users can transfer snapshots to other users using teams:
We’re working on an improved snapshot transfer feature which will restore the option to send snapshots to a user email address for affected users.