General Feedback

What do you think of our email service? This is the spot for good, bad, or neutral feedback about our main product.
You can also leave feedback on specific features like Inbound Routing, Message Event Logs, or Email Analytics.
If you have feedback that you believe requires an immediate response, don’t post here. Submit a support ticket or email [email protected] Feel free to interact with other users if you agree, disagree, or found a solution to their feedback.

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  1. Update pricing page to reflect that review is done for dedicated IPs

    Update pricing page to reflect that review is done for dedicated IPs

    1 vote

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  2. Embedded Instagram Post Doesn't Show

    Embedded Instragram post doesn't load.

    I think this answer might be helpful: https://stackoverflow.com/a/55414214

    For the record, changing the embed code's script tag from:
    <script async src="//www.instagram.com/embed.js"></script>

    to
    <script async src="https:///www.instagram.com/embed.js></script>

    ...does not fix the issue either.

    Other services do this somehow:
    e.g. "Mailer Lite"
    https://www.mailerlite.com/blog/social-media-posts-in-email

    Please let me know when this is fixed.

    1 vote

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  3. Mailgun Interface Feedback

    • In the mailgun admin interface, it is strange to find your doman settings under "Sending", especialy on this case, where you have to configure a domain just for Receiving.
    • Why is it require to configure sending entries for your subdomain, when your only need is for Receiving ?
    • AFAIK, mailgun could develop a feature to foward in SMTP not to target email address, but to relay to another SMTP. This will solve the problem of being foreced to use, define, and communicate email addresses and domains using sub-domain form.
    1 vote

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  4. 1 vote

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  5. ticket

    Would be nice and useful to be able to subscribe to a support ticket that was created by another user on the account.

    Would also be nice to have a "General" category for suggestions here :)

    1 vote

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  6. Add note to curl sample code

    The sample code generated for use with curl assumes a linux/bash shell is in use, but this isn't clearly stated. Users of curl on Windows will be confused by this. Would be nice if the sample clearly stated that it is for bash, and will not work in a Windows command line environment.

    1 vote

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  7. 2FA & MFA

    On device App 2FA and MFA is problematic do to crashes and lose. Please provide a non-device dependent 2FA and MFA solution like SMS, voice call, and/or secure email options.

    1 vote

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  8. Easier to add additional member

    I'm not sure how to add another user to my account at a glance - may want to make that easier to find, now I'm having to search for it

    1 vote

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  9. include smtp client's ip address

    when sending (smtp) & receiving (Receiving Route) via Mailgun, within the same domain, the smtp client's ip address is not included in the POST parameters.
    It would be very helpful if we could captre that ip address

    2 votes

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  10. Email with the last day sending volume[quick]

    I would like to receive an email with the last day sending volume of accepted/delivered emails every morning at 8-9 AM(GMT+1). Ideally you can set up the sending time.
    Could be nice to have if this email could be launched when some parameters are met, for example, if accepted/delivered goes under 50%.
    The motivation of this email is to prevent our support of possible email sending failure so their team can maneuver and respond according to the parameters.

    1 vote

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  11. Please include password criteria when changing password

    When you submit a password that isn't secure enough, it should mention that you need special characters, number, letters, etc. Also if it requires it to not contain words in the dictionary, please specify. I had to dig up an old Mailgun blog post after reaching out to support, and the password criteria they listed still didn't work. I found out by trial and error that random gibberish worked but something with a word in it did not. Since there was no listed criteria, all of this was a mystery to me

    1 vote

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  12. Support during opening hours in Europe

    Mailgun needs to provide support in working business hours in Europe. It's crazy that we have to wait until 3pm local time to get in touch with support.

    For two weeks we've been having problems with reputation due to a bad shared IP, and every time we get blocked we have to basically cancel our business for a full day, waiting for Mailgun support to open.

    3 votes

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  13. Wordpress Plugin Update & Error Reports

    The Mailgun Plugin for WordPress needs to be updated. https://wordpress.org/plugins/mailgun/ I am a fan of MailGun and want to see you all succeed. Currently there is a warning banner on the WordPress plugin repository saying that the plugin has not been tested with the last 3 major releases of WordPress. This plugin currently has over 90,000 installs - I'm sure many are paying customers.

    Also, it would be great to integrate error reporting into the plugin so WordPress is notified when an email fails to send. This way other plugins, such as WP Mail Log, can pick up and report…

    4 votes

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  14. Create a route action to reject incoming emails (ie do not even process them)

    Currently, the stop() action merely stops all subsequent routes. The email that matches the conditions is still processed (and therefore charged). As such, a potential attacker (say a determined competitor) can inflict a huge bill on a mailgun domain by sending a large amount of emails to that domain.

    My suggestion is to have an action that will ignore a sender / sending domain entirely and refuse to accept some emails with the action.

    6 votes

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  15. Add unsubscribe footers to emails sent via "everyone" / "members" mailing list

    Currently, if you set up a mailing list, add people to it and select the access level to "everyone" or "members" you have a good old fashioned email discussion list where people use their regular email clients to access (ie we are not talking about programmatic access here).

    But - even when you enable "unsubscribes" in the mailgun admin - unsubscribe links are NOT appended to each email received via the list.

    After a lengthy discussion with support they tell me this is as the system is designed and the footer only gets added if people send via Mailgun's SMTP.

    2 votes

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  16. Give ability to create sandbox for EU region

    Otherwise, it's quite hard to test own integration with Mailgun API when you develop a solution for a big number of clients who are required to use EU region.

    14 votes

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  17. The final failed retry event for a no MX message should have permanent severity.

    When a message is sent to a domain without an MX record (498), mailgun attempts to send the message for up to 8 hours. Each attempt will be recorded as a failed event with severity = "temporary". The reason is set to "generic" for each attempt except the final attempt which is set to "old".

    This final attempt failure event should have severity = "permanent" so you can use the Permanent Failure webhook to observe this dropped message.

    Currently, you must also use the Temporary Failure webhook and inspect the reason property to see if the temporary failure is effectively…

    4 votes

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  18. Routes Pricing

    Cleaner pricing verbiage around Routes on the pricing page or FAQ.

    4 votes

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  19. Revert recent change regarding 400 Bad Request on non-working email addresses

    Mailgun provides an excellent service. However, a recent change was made to the API: 400 Bad Request is returned if the address is not valid.

    The validation is a deep check that is not commonly performed (in my experience), including checking the domain for a MX record and effective TLD names (using https://publicsuffix.org/list/effective_tld_names.dat).

    The issue with this is

    1) There are no clear distinction between an invalid API request and invalid content. E.g. you get a 400 bad request if a required parameter is missing and if the email address is invalid

    • Currently the documentation states: "Bad Request -…
    24 votes

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  20. Allow modifying the return-path of routed emails to allow better support of email auto responders.

    Right now if you receive an email that you are forwarding with a route to gmail, Mailgun sets the Return-Path header to a bounce email. This does not play nicely with vacation reponder systems (namely Gmail). Those systems respond to the Return-Path and the auto-response doesn't go to the intended recipient. I'd like the ability to override the modified Return-Path and set it to the from/reply-to email.

    21 votes

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