Effective Date: April 20, 2022

1. Introduction

Open Drives, Inc. (referred to as “We, “Our” or “Us”), is committed to protecting the privacy and security of your personal information. We take care to protect the privacy of our customers and users of our products that communicate (online or offline) with us, in store, events, over the phone, websites and social media platforms.

We have therefore developed this privacy policy to inform you of the data we collect, what we do with your information, what we do to keep it secure as well as the rights and choices you have over your personal information.

Throughout this document we refer to Data Protection Legislation which means the the General Data Protection Regulation (GDPR), the Privacy and Electronic Communications (EC Directive) Regulations 2003 and any legislation implemented in connection with the General Data Protection Regulation which is the governing legislation that regulates data protection across the European Economic Area (EEA) including the United Kingdom (UK). This includes any replacement legislation coming into effect from time to time.

We are the controller for the personal information we process, unless otherwise stated.

You can contact us either by phone, email or post.

Our main trading/postal address:

Open Drives, Inc.
10602 Virginia Avenue
Culver City, CA 90232
USA

Phone: (805) 750-0056

Email: [email protected]

 

2. The information we collect and when

We only collect personal information that we know we will genuinely use and in accordance with the Data Protection Legislation. The type of personal information that we will collect on you, and you voluntarily provide to us on this website may include some or all of the following:

  • Your name
  • Address
  • Nationality
  • Telephone number(s)
  • Email address
  • IP address
  • Financial data

We may, in further dealings with you, extend this personal information to include your, purchases, services used, and subscriptions, records of conversations and agreements and payment transactions or other similar information.

  • You are under no statutory or contractual requirement or obligation to provide us with your personal information; however we require at least the information above in order for us to deal with you as a customer in an efficient and effective manner.
    The legal basis for processing your data is based on your consent, contractual obligation and our legitimate interest in the processing the data, which we stated at the point the information was initially provided, therefore we will not store, process or transfer your data unless we have an appropriate lawful reason to do so.
  • We and our service providers use various technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. Web beacons are electronic images that may be used in our Services or emails and help deliver cookies, count visits and understand usage and campaign effectiveness. For more information about cookies visit our “Cookie Policy” available at https://opendrives.com/cookie-policy/.

In addition, we may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your location based on your IP address. We may also infer information about your email and contact preferences based on how you respond to our communications with you, what information you find helpful, and what type of communication language most resonates with you.

 

3. How we use your information

“Cookies” are small files placed on a device when is visits a website to facilitate the use of that website or access online content. When you visit our website, we may place “cookies” on your computer. We use Cookies for many purposes, including, without limitation, remembering preferences and tracking visits to our pages for purposes of facilitating and maintaining your current user session. We may associate Personal Information with cookies if you have registered for our Services or if you have otherwise provided Personal Information to us.

We may use session and persistent cookies. Session cookies exist only during one session and disappear from your computer when you close your browser software or turn off your computer. Persistent cookies remain on your computer after you close your browser or turn off your computer. Session cookies make it easier to navigate our website and persistent cookies are used to remember users’ information so they do not have to enter it more than once and to improve our Services. Most web browsers allow you to disable most types of cookies. Please note that if you disable cookies, you may not be able to access some of the functionality offered on our website.

A “Web beacon” (also known as clear gifs, pixel tags or Web bugs) is a small and often invisible graphic image or other web programming code embedded in a web page or email. We use web beacons or similar technologies for a number of purposes, including, without limitation, to count visitors to our websites, to monitor how users navigate our services, and to count how many e-mails sent were actually opened. This helps us measure the effectiveness of our content and other offerings. We may associate Personal Information with web beacon activity of users. For further information related to cookies, please see our Cookie Policy ” available at https://opendrives.com/cookie-policy/

In addition, we may use your information to:

  • To contact you, following your enquiry, reply to any questions, suggestions, issues or complaints you have contacted us about;
  • Make available our products and services to you;
  • Process your orders;
  • Take payment from you or give you a refund;
  • To power our security measures and services so you can safely access our website;
  • Help us understand more about you as a customer, the products and services you consume, so we can serve you better;
  • Contact you about products and services from us;
  • Provide you with online advertising and promotions; and
  • Help answer your questions and solve any issues you have.

 

4. Who we might share your information with

We may share your personal data with other organizations in the following circumstances:

  • If the law or a public authority says we must share the personal data;
  • If we need to share personal data in order to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk); or
  • From time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. However, all the information we share will be collected and anonymized, so neither you nor any of your devices can be identified from it.
  • We will not share your information with any third parties for the purposes of direct marketing.

 

5. How we keep you updated on our products and services

We will send you relevant offers and news about our products and services in a number of ways including by email. When you register with us we will ask if you would like to receive marketing communications, and you can change your marketing choices online, over the phone or in writing at any time.

If you wish to amend your marketing preferences, you can do so by contacting our Vice President of Marketing, Jonathan Adler ([email protected]).

 

6. Your rights over your information

6.1.1 The right to be informed about our collection and use of personal data;
You have the right to be informed about the collection and use of your personal data. We ensure we do this with our internal data protection policies and through our external website policy. These are regularly reviewed and updated to ensure these are accurate and reflect our data processing activities.

6.1.2 Right to Access Your Personal Information
You have the right to access the personal information that we hold about you in many circumstances, by making a request. This is sometimes termed ‘Subject Access Request’. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it to you or them free of charge and aim to do so within 30 days from when your identity has been confirmed.

We would ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information.

If you would like to exercise this right, please contact us as set out below.

6.1.3 Right to Correction Your Personal Information
If any of the personal information we hold about you is inaccurate, incomplete or out of date, you may ask us to correct it.

If you would like to exercise this right, please contact us as set out below.

6.1.4 Right to Stop or Limit Our Processing of Your Data
You have the right to object to us processing your personal information for particular purposes, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.

If you would like to exercise this right, please contact us as set out below.

1.1.1 Right to Erasure
You have the right to have personal data erased. This is also known as the ‘right to be forgotten’. The right is not absolute and only applies in certain circumstances.

If you would like to exercise this right, please contact us as set out below.

1.1.2 Right to Portability
The right to portability gives you the right to receive personal data you have provided to a controller in a structured, commonly used and machine readable format. It also gives them you the right to request that a controller transmits this data directly to another controller.

If you would like to exercise this right, please contact us as set out below.

6.1.5 For more information about your privacy rights
Across the EEA there are multiple Surpervisory Authorities (including the UK) who regulates data protection and privacy matters. They make a lot of information accessible to consumers on their websites and they ensure that the registered details of all data controllers such as ourselves are available publicly. You can access them here https://edpb.europa.eu/about-edpb/board/members_en. The UK Supervisory Authority can be found here https://ico.org.uk/

You can make a complaint to the Supervisory Authorities at any time about the way we use your information. However, we hope that you would consider raising any issue or complaint you have with us first. Your satisfaction is extremely important to us, and we will always do our very best to solve any problems you may have.

 

7. How long we keep your information for

We retain a record of your personal information in order to provide you with a high quality and consistent service. We will always retain your personal information in accordance with the Data Protection Legislation and never retain your information for longer than is necessary. Unless otherwise required by law, your data will be stored for a period of 2 years from the date that we discontinue support for the last product purchased by you, after which it will be deleted.

 

8. Giving your reviews and sharing your thoughts

When using our website, you may be able to share information through social networks like Facebook and Twitter. For example, when you ‘like’, ‘share’ or review our Services. When doing this, your personal information may be visible to the providers of those social networks and/or their other users. Please remember it is your responsibility to set appropriate privacy settings on your social network accounts so you are comfortable with how your information is used and shared on them.

 

9. Security

Data security is of great importance to Open Drives, Inc. and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure your collected data.

We take security measures to protect your information including:

  • Limiting access to our buildings to those that we have determined are entitled to be there (by use of passes, key card access and other related technologies);
  • Implementing access controls to our information technology;
  • We use appropriate procedures and technical security measures (including strict encryption, anonymisation and archiving techniques) to safeguard your information across all our computer systems, networks, websites and offices;
  • Never asking you for your passwords;
  • Advising you never to enter your account number or password into an email or after following a link from an email.

 

10. What happens if our business changes hands?

We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the purposes for which it was originally collected by us.

 

11. Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). We recommend that you check this policy regularly to keep up-to-date.

 

12. How to contact us

If you would like to exercise one of your rights as set out above, or you have a question or a complaint about this policy, the way your personal information is processed, please contact us by one of the following means:

By email:
[email protected]

By post:
10602 Virginia Avenue
Culver City, CA 90232
USA

You can also contact our GDPR Representatives by emailing them on [email protected]

Thank you for taking the time to read our Privacy Policy.

This Policy was last updated on April 20, 2022