SendGrid Status

All Systems Operational

Mail Sending Operational

API v3

Operational

SMTP

Operational

API v2

Operational

Marketing Campaigns Operational

Marketing Campaigns

Operational

Webhooks Operational

Event Webhook

Operational

Parse API

Operational

API

Operational

Website

Operational

Statistics

Operational

Email Activity

Operational

Partners

Operational

Billing

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 24, 2023

No incidents reported today.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

Increased Errors to Mail Send Endpoints and Increased SMTP Timeouts

Resolved - Our engineers have monitored the fix and confirmed the issue with Mail Send has been resolved. All systems are operating as expected at this time.
Sep 21, 15:20 PDT

Monitoring - Our Engineers have implemented a fix and we are currently monitoring to ensure no more delay occurrences are detected.
Sep 21, 14:39 PDT

Identified - The issue was identified and our Engineers are working on a fix right now. We are actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 21, 14:22 PDT

Investigating - Starting around 12:00 PM PT on Thursday September 21st, 2023, our engineers began investigating an issue with Sendgrid API, affecting Mail Send requests to the v3 API, v2 API, and our SMTP servers. Customers may have experienced an increase in 5xx errors when attempting to send mail. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 21, 14:10 PDT

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

Marketing Web Pages Fail to Load

Resolved - Our engineers have monitored the fix and confirmed the issue with web pages has been resolved. All services are now operating normally at this time.
Sep 14, 12:03 PDT

Monitoring - The third party has implemented a fix and we are currently monitoring to ensure all pages are now resolving as expected.
Sep 14, 11:34 PDT

Identified - The third party has implemented a fix and we are currently monitoring to ensure all pages are now resolving as expected.
Sep 14, 11:34 PDT

Investigating - Starting around 11 AM PT on September 14th 2023, our engineers began investigating an issue in which certain web pages fail to load. This is due to a third party outage. Although the web console interface when logging into a SendGrid account is not impacted, some documentation pages external to this may result in a 503 error at this time. This does not impact mail send. We will provide an update in an hour or as soon as more information is available.
Sep 14, 11:27 PDT

Sep 13, 2023

Inbound Parse Posts Delayed

Resolved - Our engineers have monitored the fix and confirmed the issue with Inbound Parse Webhook has been resolved. All services are now operating normally at this time.
Sep 13, 17:00 PDT

Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 13, 16:34 PDT

Identified - Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 13, 15:55 PDT

Investigating - Starting around 1:00 PM PT on 09/13/23, our engineers began investigating an issue with posts made from our Inbound parse Webhook. Users may experience a delay in posts from our Inbound Parse webhooks. This does not impact mail send. We will provide another update in one hour or as soon as more information becomes available.
Sep 13, 15:43 PDT

Sep 12, 2023

No incidents reported.

Sep 11, 2023

No incidents reported.

Sep 10, 2023

No incidents reported.