hero image left
hero image right

DigitalOcean Support Plans

With DigitalOcean’s range of support plans, you get access to troubleshooting tips, unlimited customized support, and quick response times, so you can get new products to market faster. Get the support your business needs to better focus on creating awesome apps, and serving your customers.

What’s included in DigitalOcean Support Plans

Free

For teams testing ideas and hosting small applications.

$0/month

Support Tier
Free
Response Time
< 24 hours
Support Agents
Customer support staff providing general guidance.
24/7 Unlimited Access to Support
Severity Coverage covering low to high including mission critical incident response
Email Support
Live Chat, Google Hangouts, and Slack
Dedicated Business Advisor Team
Dedicated Technical Advisor Team
Ticket Escalation
Immediate Troubleshooting and Assistance
Architecture Reviews and Guidance
Business Reviews and Strategy Consultations
One on One Onboarding
Cost Optimization Recommendations
One on One Product Setup Guidance

Standard

For teams deploying products and in need of fast responses.

$100/monthSign up

Support Tier
Standard
Response Time
< 2 hours
Support Agents
High-level technical staff experienced in all products resulting in quicker and consistent troubleshooting.
24/7 Unlimited Access to Support
Severity Coverage covering low to high including mission critical incident response
Email Support
Live Chat, Google Hangouts, and Slack
Dedicated Business Advisor Team
Dedicated Technical Advisor Team
Ticket Escalation
Immediate Troubleshooting and Assistance
Architecture Reviews and Guidance
Business Reviews and Strategy Consultations
One on One Onboarding
Cost Optimization Recommendations
One on One Product Setup Guidance

Premium

For businesses serving large customer bases with mission-critical applications that need dedicated support managers and immediate response times.

$1000/monthContact sales

Support Tier
Premium
Response Time
< 30 minutes
Support Agents
High-level technical staff experienced in all products resulting in quicker and consistent troubleshooting.
24/7 Unlimited Access to Support
Severity Coverage covering low to high including mission critical incident response
Email Support
Live Chat, Google Hangouts, and Slack
Dedicated Business Advisor Team
Dedicated Technical Advisor Team
Ticket Escalation
Immediate Troubleshooting and Assistance
Architecture Reviews and Guidance
Business Reviews and Strategy Consultations
One on One Onboarding
Cost Optimization Recommendations
One on One Product Setup Guidance
Support Tier
Free
Standard
Premium
Response Time
< 24 hours
< 2 hours
< 30 minutes
Support Agents
Customer support staff providing general guidance.
High-level technical staff experienced in all products resulting in quicker and consistent troubleshooting.
High-level technical staff experienced in all products resulting in quicker and consistent troubleshooting.
24/7 Unlimited Access to Support
Severity Coverage covering low to high including mission critical incident response
Email Support
Live Chat, Google Hangouts, and Slack
Dedicated Business Advisor Team
Dedicated Technical Advisor Team
Ticket Escalation
Immediate Troubleshooting and Assistance
Architecture Reviews and Guidance
Business Reviews and Strategy Consultations
One on One Onboarding
Cost Optimization Recommendations
One on One Product Setup Guidance

Premium Support is perfect for businesses

Get customized support and direct consultation for your business and technical needs from teams dedicated to the success of you and your customers.

Boost your business with expert support services

Periodic business reviews

Periodic business reviews

We analyze your business goals, unique use cases, spending, and answer your questions to help provide strategies and guidance on getting a higher return on investment on DigitalOcean.

Proactive decision making

Proactive decision making

Opportunities to discuss product updates and future roadmaps with our internal teams and Product Managers to help you make better decisions for your business.

Co-marketing opportunities

Co-marketing opportunities

Deploy co-marketing initiatives with DigitalOcean—like case studies and joint webinars—to leverage our customer base, thereby improving your brand awareness and outreach to new prospects and customers.

Robust technical support services to resolve issues quickly

Immediate troubleshooting and assistance

Immediate troubleshooting and assistance

Get live support for mission critical situations, production issues,or any other kind of inquiry regardless of severity.

Ticket escalation assistance

Ticket escalation assistance

Have emergency tickets and issues escalated by our dedicated technical advisor team so they can be resolved as soon as possible, minimizing operational downtime.

Architecture reviews and recommendations

Architecture reviews and recommendations

Get advice on how to improve your cloud usage with expert guidance on better resource allocation, cost optimization, security improvements, and other best practices.

Direct and customized engagement

Direct and customized engagement

Your dedicated support team will contact you via Slack, email, live chat, and/or video calls so you can be assisted in a way that best suits you.

One-on-one onboarding

One-on-one onboarding

Get guidance on best practices for new features or complex products like Kubernetes based on your familiarity with cloud infrastructure and your specific goals to set your business up for long-term success.

Easier infrastructure visibility

Easier infrastructure visibility

Work with our team to set up monitoring and other preventative maintenance, so you can take better informed actions to optimize your cloud infrastructure.

Trusted by businesses worldwide

imageimageimageimage
We live and breathe out of Slack, the fact that we were able to set up a Slack channel with our DigitalOcean counterparts has been extremely helpful and they’ve been very responsive in that channel.

Chuck Dyer Chief

Cloud Officer, BlockSpaces

The support team is incredible - every time we would have an issue we’d send out a request and somebody really pleasant and nice would get back to you quickly and give you exactly what you need. I’m very pleased with the level and quality of service we get.

Patrick Wingo

Head of Product, Kea

Having a partner you can rely on is really important. The security and peace of mind you get when you’re working with someone you trust is really important to us. We value the partnership we have with DigitalOcean.

Tosho Trajanov

Chief Growth Officer, Adeva

Explore DigitalOcean Support

Refer to Status of DigitalOcean services, easy-to-follow tutorials, and documentation available to everyone at any time.

Product Documentation

Product Documentation

Visit our Documentation to search for help across a variety of topics.

Community Tutorials

Community Tutorials

Engage with DigitalOcean’s tutorials, videos, and answers to questions on a wide range of topics.

Service Status Page

Service Status Page

Check the current status of DigitalOcean services.

DigitalOcean Support Plan Forms

Sea floor left
Sea floor middle
Sea floor right